Our goal is to make the process of building your website as easy and straightforward as possible. From your initial consultation to ongoing marketing advice, our team knows that outstanding support helps you build a great website for your nonprofit.
In addition to our guides and weekly blog posts, we’re continually working to bring you helpful articles that you can access anytime you’re working on your site. Explore support articles in the following categories:
If you don’t find what you’re looking for or if you’re not sure what something is called using common website terms, we welcome current clients to reach out to us for personalized support about your website.
Contact Our Team
Clients can reach out to us through a support form on your WordPress Dashboard. To do so, log into your website and then fill out the Website Support form. You’ll hear back from someone on the Wired Impact team within one business day.
If you’re looking for advice through the Marketing Ally Program, you can also send us your question through the Marketing Ally Program form on the Dashboard.
Our websites include a range of nonprofit-specific features like the team, volunteer and event systems. We’re currently working on additional support articles that reinforce what you learn during training. In the meantime, please reach out to us for support.
- Building a Form
- Changing the Sidebar
- Creating a New Event
- Creating a New Cause for Charity+
- Add or Remove the Navigation Button
- Creating a New Page
- Creating a New Blog Post
- Adjusting Homepage Content on Pioneer
- Adjusting Homepage Content on Charity+
- Adjusting Homepage Content on Airy
- Using the Button Shortcode
- Using the Column Shortcode
Design and Images
- Adding a Photo to a Page
- Adding a Header Image to a Page
- Inserting a Video on a Page
- How to Format, Crop and Resize Photos
- Choosing Stock Photos
- How to Evaluate Photos
- Choosing the “Right” Colors
Our team is in the process of creating additional resources related to user management and the administrative side of your website. If you have questions about managing your site, such as permissions or exporting data, please contact us through the support form.
- Exporting Form Entries
- Testing a New Form
- Sending Emails to Volunteers Using the Volunteer Management System
Third Party Recommendations
As you build your website, you might need to set up new accounts or services. We often make suggestions based on our past experiences and understanding of nonprofit needs and budgets. For each service below, see why we recommend them and visit their websites to get started. We don’t have any sort of relationship with these services and only suggest them because we think they are a great fit for many of our clients.