Request Help
If you need technical assistance during the lifetime of your website, you can reach out to us for timely email support from your dashboard.
Browse Articles
Explore our library of articles and step-by-step instructions that you can access anytime you’re working on your site. View by category or search.
Getting Started
Just got access to your trial website? Learn the basics of your new site with tips about where to begin building out your content.
Browse Support Articles
Explore by Category
- Is My Website Down?
- Creating a New Event
- Creating a New Volunteer Opportunity
- Sending Emails with the Volunteer Management System
- Creating a New Library Item
- Using the Blog Commenting System
- Create and Manage Redirects or Vanity URLs
- Checking Your Site for Link Issues
- Adding a Guest Author to a Blog Post
- Attaching Files to Support Requests
- Creating a New Page
- Creating a New Blog Post
- Using the Page Writer to Create Content
- Formatting Text on a Page or Post
- Using Block Patterns
- Adding a Button to Your Content
- Adding a Call to Action to Your Content
- Using Columns Within Your Content
- Adding Icons to Your Content
- Using the Person Block
- Adding a Background Color to Your Content
- Adding a Horizontal Section Block
- Adding Tabs to Your Content
- Adding an Accordion to Your Content
- Adding a Logo Grid
- Using the Progress Bar Within Your Content
- Creating a Reusable Block
- Embedding a Google Map
- Embedding Third-Party Tools
- Creating a Password-Protected Page with a Shared Password
- Writing and Adding Meta Descriptions
- Adding Focus Keywords for Search Engine Optimization
- Updating the Page Not Found (404) Content
- Converting Classic Block Content
- Building a Simple Form
- Connecting a Form to Your Payment Processor
- Connecting a Form to Your Email Provider
- Connecting a Form to Salesforce
- Exporting Form Entries
- Testing a New Form
- Creating a Contact Us Form
- Creating a Share Your Story Form
- Building a Store Form
- Building a Start a Fundraising Campaign Form
- Building a Campaign Donation Form
Additional Help
Third-Party Recommendations
As you build your website, you might need to set up new accounts or services. We make suggestions based on our past experiences and understanding of nonprofit needs and budgets. We don’t have any sort of relationship with these services and only suggest them because we think they are a great fit for many of our clients.
We recommend MailChimp for nonprofits. Learn how to get set up with a new account and organize it with a master list.
Consider Stripe as your nonprofit’s payment processor. Check out their website for additional information.
To secure a website domain, we suggest Namecheap for nonprofits. Visit their website to start the process.
Get access to Google’s advertising grants, Gmail and other resources by signing up for the Google for Nonprofits program.
Guides & Advice
- Beginner’s Guide to Nonprofit Website Content
- Essential Web Page Content for Nonprofits
- Nonprofit Landing Pages: Essential Elements & Management Tips
- Checklist: Communications Before & After Launch
- How to Write for Search Engines
- How to Create a Blog Editorial Calendar
- Choosing Stock Photos
- How to Evaluate Photos
- How to Keep Up With Website Maintenance
- 5 Fundamental Rules for Internal Website Links